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What Are The Online Ordering System Trends For Restaurant Operators To Know For 2020

Online Ordering System is a multi-billion-dollar industry. The opportunities to reach more customers have never been higher, nor have the stakes for risking customer alienation. You heard that right. According to a report restaurants that ignore mobile order ahead capabilities could even lose up to 70% of their business. To keep the present restaurants customers happy, restaurateurs must implement the technologies that will follow these top food delivery trends for 2020.

1. A Smart Pos Gets Smarter In The Food Delivery Trends

The issue with the present restaurateurs goes back to the restrictions of traditional POS systems. It is the most important part of any restaurant. Touches all parts of the business. Unfortunately, traditional POS systems are restricted to on-premises dining and an occasional call in order. But, present systems can drastically change the POS system from simple transaction keeper into the comprehensive system of the record for the restaurant.

Moreover, traditional POS platforms are a literal nightmare with taking care of the complexities of modern food delivery requirements:

That sentiment doesn't take into account the potential for mistakes. Along these lines, more restaurateurs will hope to put resources into a better, advanced POS to stay aware of the food delivery trends of 2020.

2. Mobile Order Ahead Will Grow In Value

The ability to pay and pick up the food available through mobile order ahead programs will be another essential delivery trend in 2020. Aside from the last "delivery' of the food is completed by the customer and not a driver. However, a similar functionality that takes into consideration for the ability could easily be another option in the app to offer delivery. Also, third party restaurant delivery services are working to collaborate with restaurants to give you delivery services and white label opportunities.

3. Mobile Technology Must Include Ways To Engage With Customers Beyond The Order Itself

Businesses that do successfully launch in-house delivery or partner with third party delivery suppliers, mobile technology integration must lay at the core all decisions. As per a report, mobile technology has become an integral part of the food and beverage industry. For restaurant owners, this technology has improved operations efficiency in a lot. However, as indicated by another survey, 62% are uncertain about their ability to hold with the changes taking in digital technology. All things considered, the greater part of them acknowledges the impact this may have in the business and the danger coming from competitors who have already adopted mobile solutions.

4. Analytics Define Cost Control In Both On-Premise And Food Delivery Trends

Another technology inside the restaurant business includes the application of analytics. Since integrated systems produce a proverbial ton of data, the opportunities to apply analytics and better understand operations are critical. Using integration analytics can derive better performance measurement of third party delivery services, reconcile bank accounts, handle labor and many more.

5. Integration Between Systems Will Centralize Communications

Centralized communications within your restaurant will have various advantages as well. Improved communications can lead to increased order accuracy throughout the day and integrated centralized communications can reduce the risk of franchise reporting. Integration reduces the issues with trying to rekey order details and lets staff return to work, preparing meals and delivering the human smile and interaction with customers. Lastly, integration between systems will take into account better access to and use of food delivery. In 2020 food delivery trends, integration and its use to control analytics stand out as the most significant and most prominent trends to impact restaurant industry all through 2020 and beyond.

Align Your Organization To These Food Delivery Trends, Using The Right Technology

The same food delivery trends will include a specific list of menu items that must be included. However, that does good to help restaurateurs provide a superior customer experience. For restaurateurs to remain fruitful in 2020, they should understand the ways technology and data will impact food delivery. Finding the best way for integration and recognizing the limitations and opportunities for growth inside existing systems can be difficult. That is the place where an expert partner can help your business to understand its full potential.


Lauren Deol

Lauren Deol is Takeaway Genie's Content Strategist. She writes about the trends, tips and other things that enable customers serve better and be more helpful awesome overall. She also writes about the need and importance of having a website for a takeaway business to run their business successfully.