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What Is Restaurant Online Ordering System?

A restaurant online ordering system is software that allows restaurants to accept and manage orders placed via a website or mobile app.

Online ordering system consists of two components. The first is a website or mobile app for hungry customers to see the restaurant's dishes and place an order online. Second is an administrator management interface for the restaurant to receive and manage with the customer's orders.

Website and App

The customer ordering website or app will have many key requirements to function adequately. The requirements are:

  • Accessible across all devices

  • Easily search the restaurant's menu and see what is available

  • Configure their order like or pickup

  • Choose when they like to receive

  • Make online payments through card, bank transfer, and so on.

  • Stay updated on the status of the orders

  • View their past orders and quickly re-order their favorite dishes

Administrator Management Interface

The administrator management interface is the most important part of online ordering system. It's liable for notifying the restaurants about new orders and helping them manage the order fulfillment process. The key requirements are:

  • Accessible across all devices for easy use in-store on the move

  • Real time order management interface that permits restaurants to see which orders to prepare

  • Ability to have staff records to restrict access for staff use

  • Easy to use settings and configuration options to tune the system

  • A variety of notification ways to keep the restaurant on new updates

Tying an Online Ordering System

Takeaway Genie provides the best online ordering system provider that checks all the above requirements and many more. Register for more and start taking orders.


Lauren Deol

Lauren Deol is Takeaway Genie's Content Strategist. She writes about the trends, tips and other things that enable customers serve better and be more helpful awesome overall. She also writes about the need and importance of having a website for a takeaway business to run their business successfully.