Important Factors to Consider When Purchasing a Restaurant POS System

Published: 2021-10-11 in Takeaway Genie by Lauren Deol

Important Factors to Consider When Purchasing a Restaurant POS System

Inventory control

One of the essential aspects of POS software automatically updates inventory and makes managing stock quantity a breeze. Businesses with various locations should consider a solution that allows inventory tracking across multiple sites and consolidating inventory data with orders and purchases. Some major elements to consider in this category are auto restock reminders, stock transfers, and PO creation.

Reliability and Speed

Businesses require a strong, dependable, and quick system to support their fast-paced operations. Unresponsive or slow restaurant POS systems reduce profits and leave customers dissatisfied, which is the last thing any restaurant owner wants. No one enjoys waiting in long lines, so it is preferable to test the system to ensure that a POS system:

  • Has a user interface that is simple to use, intuitive, and adaptable to different roles.
  • Split bills, bar-to-table bills, menu item splitting, and other features are supported.
  • Accepts EMV-compliant payments as well as mobile payments such as Apple Pay.
  • In the event of a power or internet outage, it is possible to work offline.

Reliability is a subjective concept, and different people may have differing perspectives on how reliable a solution is. Reading online customer reviews and testing a solution is a great way to understand how dependable and fast it is.

Investment

The expense of installing a POS system is determined by various factors, including the number of terminals, store locations, and handheld devices, as well as whether you want a cloud-based or locally installed system.

The price rises as the number of terminals and advanced features like APIs, loyalty schemes, and progressive inventory management increase. Payment processing costs are another significant overhead expense to consider, and the payment processor primarily determines them. Some POS systems require you to use their preferred payment processor, whereas others select your own.

A POS system is more than just spending money and expecting everything to run on automatically right away. Businesses must also consider the costs of employee training and re-aligning current information. Selecting the least expensive POS solution is not always the right plan.

Reliability and trustworthiness

All POS system providers claim to be the most reliable, but they are not all created equal. When selecting a POS system, the reputation of a provider is extremely important. Aside from customer reviews and customer feedback, business owners should meet with and visit other nearby businesses to get their input on the solution they are using. A slapdash POS solution from a low-cost supplier may end up costing you more in the long term due to insufficient assistance, a slow and unresponsive system, and frequent shutdowns.

Scalability and adaptability

When purchasing a POS system, restaurants anticipate growth; otherwise, they may have been satisfied with their current system. However, each company's growth objectives are unique. Some may wish to increase their customer base, whereas others may want to establish a full-fledged chain.

A POS system is supposed to support your expansion plans, such as modifying menus, expanding to new locations, and hiring more employees. It is less difficult to upgrade a subscription and add features than switching to a new system.

Connectivity with Existing Hardware/Software

This is more applicable to restaurants that already have a POS system and want to upgrade. It is preferable to select hardware/software solutions that are compatible with the current setup; otherwise, businesses may need to reinvest in hardware such as barcode scanners and POS terminals, as well as compatible software.

Customer Service

A POS system is more than just a hardware/software package; it is a long-term relationship. Excellent customer service is also necessary for establishing and maintaining that relationship. That is why it is critical to select a provider that genuinely cares about its clients and is eager to contribute to their success.

The provider should also provide many learning resources on its website, allowing users to quickly self-learn important information and troubleshooting guidelines. Businesses should also prefer providers who provide customer service during business hours. Offshore solutions may be less expensive, but the provider may be operating in a different time zone and thus unable to provide timely customer service. 

Conclusion

Purchasing and deploying a POS system is an expensive, time-consuming, and long-term investment. The best POS system for you is one that meets your specific needs, is dependable and robust, and offers excellent customer service. The advantages of using a restaurant POS system are obvious, but it is critical to select the right solution in the first place. Every restaurant wants a robust and efficient POS, but it takes time and research to find the best fit for your budget and business needs.

 

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