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Top 10 Valuable Restaurant POS Features for 2018

One of the most important decisions a restaurateur has to make is choosing the best restaurant POS system. Picking the right POS can help untap streams of revenue you hadn’t been able to access before. You have to work hard until you switch to another POS if you choose the wrong one.

Top 10 Valuable Restaurant POS Features for 2018

Keeping in mind, we have put together a list of 10 most valuable restaurant POS features for 2018 according restaurateurs.

1) Simplicity and Efficiency

In order to stay ahead of the competition one third of the restaurateurs planning to upgrade their POS system within the next 12 months. According to recently published Restaurant Technology report, one-quarter has already been updated their system in the past year. The urgency restaurateurs feel to switch is due in large part to two reasons. 1. Feeling the limitations of legacy systems while envying the benefits that a modem POS system provides. 2. The simplicity of modern POS systems comes from the ability to centralize all restaurant operations into an all-in-one technology. Running multiple technologies working independently in a restaurant is inefficient, time-consuming, and not cost-effective. Able to sync features like online ordering system for restaurants, inventory and reporting with one simple, intuitive system make it possible for restaurants to operate as close to optimally as possible and gives them the best chance to complete in the unforgiving restaurant landscape.

2) Reliable Hardware

Investing in restaurant hardware is a sizable upfront cost because of this restaurateur only tends to buy the minimum amount of hardware necessary. So if any one of the limited pieces of hardware in a restaurant goes down, it puts an extra burden on the staff and operations. If this happens at peak hours it can drastically cut into a restaurant’s profitability. According to Restaurant Technology Report, 95% of restaurateurs agreed that technology improves efficiency of their restaurants. Easy to use and reliable hardware is one of the most sought after restaurant POS feature in 2018 as restaurateurs realize how much their success hinges on it.

3) Software Updates

Conditioned by our phones and rely on software updates that fix bugs and roll out product enhancements. POS updates are no more different. The most valued feature that a restaurant operator like in their POS system is the innovative, regular software updates. Features like real time menu management and streamlined online ordering allows a restaurant to run more smoothly. As features like these are introduced and can easily integrated into your operations with the help of new software updates.

4) Valuable Reporting and Analytics Restaurant POS Features

A better visibility into your reporting and analytics can be the best way to improve a sticky bottom line. An all in one restaurant POS system can be served as a collection point for all of a restaurant’s reporting. With the help of this visibility restaurants can adjust their menu based on the past month’s exact scales, employee’s shift scheduling to unexpectedly busy times, and reduce waste with accurate inventory practices.

5) Ability to Customize by Restaurant Types

Not all restaurants are the same. A single truck needs are very different from an enterprise franchise of full service restaurants. A POS system should be easily customizable rather than monolith and fit the exact needs of a specific restaurant. More restaurateurs are looking for POS providers who can allow them to build the ideal combination of software and hardware so they have all they need but still remain lean and efficient. This benefits restaurants in the long term as they aren’t saddled with add-ons they are paying for.

6) Loyalty, Gift Cards, and CRM Restaurant POS Features

Restaurants using loyalty programs make their customers to spend 39% more than non-loyalty guests, while diners spend up to 72% more on average while paying with a gift card. It is a great way to incentivize customers with the help of loyalty and gift card programs and make customers to visit more frequently and to spend more per visit. They can engage loyal customers with the help of targeted marketing and the ability for restaurateurs to integrate their loyalty and gift card programs with the POS systems. It helps them drive back into restaurant and make better decisions based on customer behavior.

7) Online Ordering Integration

By integrating restaurant POS with online ordering system for restaurants you can have two benefits • Integrated online ordering eliminates vendor fees on the restaurants. • Orders don't have to be re-entered, reducing an order’s turnaround time. There is no need to pay to a third party which acts as an intermediary as the order doesn’t have to be routed through an external vendor. Order times are on average 4-5 minutes quicker. Online ordering recently showed an increase in average order size by 26% more than call-in and walk-in orders, so one can expect more number of restaurants to shift their business models to accommodate this in 2018.

8) Tableside and Kiosk Ordering Restaurant POS Features

Three pieces of restaurant POS hardware expected to become more popular in 2018 are mobile POS tablets, tableside payment, and self-service kiosk systems. Restaurateurs and customers alike see the value in the convenience of each. • Mobile POS tablets allow servers to send orders more quickly and improve customer wait time. • Pay at the table lets customer review their bill, pay and leave without delay. • Self-service restaurant kiosks have been shown to increase ticket sizes by 5-10 % and are being rolled out of nationwide quick restaurants like Shake Shack and Wendy’s. These are the leading indicators of features and how automation is already impacting the restaurant space.

9) Customer Support

As more POS systems becoming increasingly popular with cloud based, it’s important that restaurants have responsive and helpful customer support. Sometimes profitability decided during the most important hour of the week, it’s important that your POS never goes down, and if it does there is a back up option until everything is completely resolved. Some of the cloud based POS systems have developed offline modes. If the internet does go down, then system synchronously switches to offline mode and continues to run uninterrupted.

10) Inventory Tracking and Management

Restaurateurs are provided a better sense of their data with real time inventory updates which allow them to make smarter decisions on reorder and menu profitability. Restaurant inventory software integrated with a POS system gives a new level of granularity into how over portioning, waste, spillage and theft are cutting into the bottom line.


Lauren Deol

Lauren Deol is Takeaway Genie's Content Strategist. She writes about the trends, tips and other things that enable customers serve better and be more helpful awesome overall. She also writes about the need and importance of having a website for a takeaway business to run their business successfully.